Your job is to stay up to speed on newly released and upcoming technology in the industry. This will ensure that our team is prepared to repair these devices when they arrive at location for the first time. You should not only have the ability to repair any device that comes through our door, you should also be comfortable with cross training other employees and have exceptional customer service skills.

Skill & Requirements

– Diagnose, troubleshoot and repair devices
– Provide recommendations for problem resolution
– Explain complex technical issues to customers in a non-technical, simple to understand manner
– Provide repair and replacement estimates to customers
– Ensure that all repairs meet or exceed our quality standards
– Greet customers in a friendly manner and maintain a positive work environment
– Answer phone calls to the store with a professional, courteous and friendly demeanor
– Ensure that customers have an enjoyable experience by providing superior customer service
– Keep track of all devices and inventory while safeguarding all store stock
– Utilize the point of sale system to maintain an accurate record of customer information
– Maintain the cleanliness and professional appearance of the store

Basic Qualifications

- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays 

Preferred Qualifications

- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles

- Soldering knowledge
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working at retail electronics store